What if your customer is an elderly person who dies? Is the customer relationship completely finished? In the senior care industry, relationships are everything. Unlike other businesses, trust, empathy, and reliability are not just valued, they’re required. Whether you provide home care, assisted living, care management, or professional services for older adults, success depends on […]
Getting AND Keeping Your Customer! Read More »
Consider the Following Launching a new venture can be exhilarating, but it can also be incredibly demanding. Founders often wrestle with a critical, painful question: Should I keep going, or is it time to walk away? The reality is that not every business survives, and not every idea deserves indefinite effort. But quitting too soon
Should You Quit Your Startup? Here’s How to Know When to Walk Away or Stick It Out Read More »
5 Situations When It’s Better to Say No to a Business Proposal or Professional Opportunity In our fast-paced day to day world of business, professionals are often encouraged to say “yes” to every opportunity that comes their way. The fear of missing out (FOMO) or the desire to appear ambitious can make it tempting to
When It’s Better to Say No than Yes Read More »
As a small business owner, every decision you make carries weight. From hiring employees and managing finances to building client relationships, your choices shape the growth and sustainability of your business. But here’s a question you may not stop to ask yourself often enough: Who is influencing your decision-making, contributors or contaminants? Not everyone in
Contributing VS Contaminating…who is influencing your decision making? Read More »
Hold up a mirror… NOONE gets excited or thrilled about taking an honest look at oneself. There’s a saying that we are a reflection of the way we feel. Our behavior will mirror our state of being. When we are happy, we don’t act angry. The simple act of watching oneself throughout the day can
How Do Your Customers REALLY See You? Developing Humility for Business Success Read More »
Are you planning to close or transfer? Data from the U.S. Census Bureau show that just over half (52.3%) of U.S. employer-businesses are owned by people who are at or near retirement age, those 55 and older. These firms represent 3 million of the nearly 6 million private-sector employer firms operating in the United States,
Most Small-Business Owners Lack a Succession Plan Read More »
Why does this matter? Too often, I work with individuals who are stuck in a mindset that centers solely on the problems in front of them. While it’s important to acknowledge challenges, fixating on them can become a barrier to seeing opportunities or crafting solutions. Consider the image of a hammer and a nail. Is
3 Concise Steps to Help Shift from Problem-Focused Thinking to Solution Oriented Action Read More »
Why do “funks” happen? So, What Does This Have to Do With Building a Successful Business?Quite a lot, actually. I’ve often wrestled with the idea of “work-life balance.” How do we really balance our personal and professional responsibilities in a way that feels sustainable? Is that even a realistic goal? Then, when you factor in
Do You Feel Funky? Read More »
Change is not easy, but it is required if… Think back…..way back. Can you identify and count all of the changes you have made leading up to your accomplishments today? Many changes are instantaneous, likely due to the limited emotional tie to the decision and change. Often, the changes you decide against making, possess significant
Why Change Matters Read More »
Sometimes we just royally mess up! Starting this blog post isn’t easy—but it’s necessary. We all make mistakes, and while they can be uncomfortable to face, they also offer powerful opportunities for growth. That brings us to Lesson #1: Every misstep—big or small—comes with a lesson. The key is to find it, learn from it,
The Unhappy Customer… Read More »
